Assistant Manager-ROAMING NETWORK OPERATIONS ENGINEER - PuneVOIS

About this role

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Skills you'll use

What you'll do

• Monitor and troubleshoot international roaming services to ensure uninterrupted network performance
• Manage incidents proactively and reactively within defined SLAs to support optimal customer experience
• Perform first-level triage, diagnostics, and coordination across multiple resolver teams
• Analyse network KPIs and investigate quality degradation and customer complaints
• Support automation initiatives by identifying process improvement opportunities to reduce manual effort
• Contribute to continuous improvement of operational processes and service reliability

Who can apply

• Experience: 2–4 years in roaming technologies or telecom core network operations
• Strong analytical and problem-solving abilities with attention to detail
• Clear and effective communication skills, both written and verbal
• Educational background: Engineering graduate
• Technical expertise in core network technologies such as SS7, SMS/SMPP, LTE
• Working knowledge of core platforms including STP and DRA/DEA
• Understanding of roaming platform integration with traditional telecom networks (2G/3G/4G/VoLTE)
• Ability to operate in a fast-paced, 24x7 support environment with collaborative working style
• Not a perfect fit?
• Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

About Vodafone Intelligent Solutions (VOIS)

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