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Veradigm

Associate Support Consultant

Job · Full-timeIn OfficePune1-2 years1 opening
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About this role

Veradigm is hiring for Associate Support Consultant in Pune. This opening was published by Veradigm on their official careers board (Workday) on 10 June 2026 and was confirmed live on 14 September 2026. Job details • Company: Veradigm • Role: Associate Support Consultant • Location: Pune (as…

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Skills you'll use

Communication

What you'll do

  • As an Associate Support Consultant, you’ll be the first line of support for our clients — solving issues, answering questions, and ensuring smooth product usage via phone, email, or chat. Your role will involve:
  • ✅ Resolving client issues related to product functionality and system setup
  • ✅ Logging, tracking, and documenting support cases
  • ✅ Collaborating with product teams to escalate bugs or feedback
  • ✅ Reproducing client issues and assisting in root cause identification
  • ✅ Learning continuously through mentorship and knowledge base use

Who can apply

  • 🎓 Bachelors degree in any stream – Technical/Science/Humanities
  • 🗣 Strong verbal and written communication skills (C1 English proficiency)
  • 💡Curious, tech-friendly, and eager to learn troubleshooting basics
  • 💻Comfortable working in a hybrid support environment.
  • Bonus If You Have
  • 🔹 1–3 years of experience in a customer or product support role
  • 🔹 Basic familiarity with cloud, app support, or healthcare software
  • 🕘 Standard weekday hours, which would include standard US working hours & night shifts when required. With occasional after-hours or holiday support when needed
  • 🌍 Work setup — Work from office in a professional office space setup.
  • 🌴 We appreciate your time off! Just a heads-up: during key business times, PTO might be limited to keep things running smoothly

Perks & benefits

Veradigm believes in empowering our associates with tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.Quarterly Company-Wide Recharge DaysPeer-based incentive “Cheer” awardsTuition Reimbursement ProgramTo know more about the benefits and culture at Veradigm, please visit the links mentioned below: -https://veradigm.com/about-veradigm/careers/benefits/https://veradigm.com/about-veradigm/careers/culture/We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

About Veradigm

Associate Support Consultant- Onsite, Pune Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents…
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Associate Support Consultant Job at Veradigm, Pune