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Veradigm

Associate Support Consultant

Job · Full-timeIn OfficePune1-2 years1 opening
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About this role

Veradigm is hiring for Associate Support Consultant in Pune. This opening was published by Veradigm on their official careers board (Workday) on 30 July 2026 and was confirmed live on 14 September 2026. Job details • Company: Veradigm • Role: Associate Support Consultant • Location: Pune (as…

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Skills you'll use

Product ManagementCommunication

What you'll do

  • Interact with customers via Live Calls, Email, Chat to help troubleshoot and resolve complex product problems or issues.
  • Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
  • Track and document inbound support requests and ensure proper notation of customer problems or issues.
  • Document problems and solutions to train lower-level support on how to properly address customer or product problems.
  • Communicate with product management department to improve on current design or to identify possible problems with design.
  • Stay abreast of current technology in products, design changes, and new products offered.
  • Provide day to say support via internal support ticket system tool. Candidate will be responsible for understating and fulfilling requirement based on SLA and priority of tickets.
  • Open to work in 24x7 rotational shifts.
  • Healthcare knowledge and experience
  • International Helpdesk or Call center experience

Who can apply

  • Excellent verbal and written communication
  • Troubleshooting experience
  • Required Experience: 1-3 years.
  • Working Arrangements: 24x7 rotational shift

Perks & benefits

Veradigm believes in empowering our associates with tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.Quarterly Company-Wide Recharge DaysPeer-based incentive “Cheer” awardsTuition Reimbursement ProgramTo know more about the benefits and culture at Veradigm, please visit the links mentioned below: -https://veradigm.com/about-veradigm/careers/benefits/https://veradigm.com/about-veradigm/careers/culture/We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

About Veradigm

Associate Support Consultant- Pune We are seeking passionate and driven individuals to join our team as Associate Support Consultant. In this role, you will be the first line of support for our customers, providing expert assistance over the phone while making a difference in their experience with…
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