Senior Manager, Customer Success Lead – APAC & Middle East

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Skills you'll use

What you'll do

• Strategic Account Ownership & Value Realization
• Own a portfolio of strategic enterprise customers across APAC/ME, acting as the senior Customer Success leader and trusted advisor.
• Drive customer success strategies that connect UptimeAI capabilities to measurable business outcomes.
• Build and maintain executive relationships across customer organizations, including business leaders, operational stakeholders, and technical teams.
• Lead executive business reviews, steering committees, and strategic value conversations.
• Develop customer value narratives, success plans, and measurable value milestones to demonstrate impact and support renewal and expansion.
• Identify opportunities for additional value creation through new use cases, assets, sites, and business areas.
• Customer Success Team Leadership & Development
• Build, manage, coach, and mentor Customer Success Managers and Customer Success Engineers.
• Develop CSM capability in strategic account management, value consulting, executive engagement, adoption strategy, and customer storytelling.

Who can apply

• 10+ years of experience in Customer Success, Consulting, Enterprise SaaS, Operations, Reliability, or technology transformation roles.
• Proven experience as a player-coach leader: managing enterprise accounts while leading and developing customer-facing teams.
• Strong value consulting capabilities with the ability to translate technology and AI-driven insights into measurable business outcomes.
• Experience building executive relationships and leading strategic customer conversations.
• Experience coaching CSMs on account strategy, value realization, adoption, and expansion.
• Strong domain expertise in process industries such as oil & gas, refining, chemicals, cement, manufacturing, or other asset-intensive industries.
• Experience driving customer adoption, retention, renewals, and expansion in enterprise environments.
• Excellent executive communication, storytelling, and presentation skills.
• Experience with AI/ML, APM, predictive maintenance, industrial analytics, or similar enterprise technology platforms.
• Regional leadership experience managing enterprise customers across APAC and/or Middle East markets.

About UPTIMEAI TECH

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