Customer Success Engineering - Cement

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Skills you'll use

What you'll do

• Apply cement plant knowledge to understand equipment behavior, operating conditions, and common failure modes.
• Support alert management within the UptimeAI platform by reviewing, categorizing, validating, and documenting alerts and outcomes.
• Monitor equipment and model performance and identify opportunities for model retraining and optimization.
• Analyze AI-generated insights across key cement plant equipment and processes, including kilns, mills, crushers, conveyors, fans, compressors, and other critical assets.
• Work with customer teams to validate alerts and understand whether recommended actions are practical within their operating environment.
• Quantify and track customer value, including cost avoidance, reduced downtime, improved reliability, and performance improvements.
• Contribute to customer case studies, value stories, and internal success summaries.
• Support customer meetings, technical discussions, training sessions, and operational or performance reviews.
• Identify opportunities to improve customer adoption and the use of UptimeAI across the plant.
• Collaborate with Technical Consultants, Customer Success Managers, and Product teams to continuously improve customer experience and platform outcomes.

Who can apply

• Currently pursuing or recently completed a degree in Mechanical Engineering, Chemical Engineering, or a related field.
• 3+ years exposure to cement manufacturing and plant operations.
• Understanding of cement manufacturing processes, ideally including raw mills, kilns, clinker cooler, cement mills, crushers, and material handling.
• Strong interest in reliability engineering, predictive maintenance, and asset performance management.
• Exposure to reliability concepts such as RCM, FMEA, condition monitoring, vibration analysis, or predictive maintenance.
• Comfortable working with data, dashboards, and analytical tools.
• Curious and detail-oriented, with an interest in understanding how AI and analytics can improve industrial operations.
• Strong written and verbal communication skills.
• Able to work effectively with both technical and non-technical stakeholders.
• Familiarity with SaaS platforms, analytics tools, or industrial software is a plus.

About UPTIMEAI TECH

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