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Unacademy

Customer Support Executive

Job · Full-timeHybridGuwahati, Assam0–2 years1 openingImmediate / Rolling

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About this role

Start your professional career with Unacademy in Guwahati as a Customer Support Executive. This full-time role is built for freshers and candidates with 0–2 years of experience who want responsibility and growth from day one. As a Customer Support Executive, you will work alongside experienced…

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Skills you'll use

CommunicationCustomer SupportCRMProblem SolvingEmail EtiquettePatienceMS ExcelMultitasking

What you'll do

Handle customer queries via calls, chat and email
Resolve issues and escalate when needed
Log interactions accurately in the CRM
Maintain high customer-satisfaction scores
Collaborate with the team, document your work and act on feedback

Who can apply

Bachelor’s degree / diploma in a relevant field (freshers welcome)
Working knowledge of Communication, Customer Support, CRM, Problem Solving
0–2 years of experience (fresh graduates encouraged to apply)
Strong communication, ownership and a problem-solving mindset
Based in or willing to relocate to Guwahati, Assam (or remote where applicable)

Perks & benefits

Learning & certification supportClear career growth & internal mobilityPaid leavesModern tools & collaborative cultureCompetitive salaryPerformance incentives

Interview & selection process

4 rounds — typical selection flow for this role:

1Application Screening — the Unacademy recruitment team reviews your resume, skills and (where relevant) projects/portfolio for fit with the Customer Support Executive role in Guwahati.
2Assessment / Assignment — a short practical task or case study to evaluate your operations skills.
3Technical / Functional Interview — a discussion of your skills, past work and a hands-on round relevant to Customer Support Executive.
4Second Interview — a deeper discussion with the team lead / hiring manager on real scenarios and problem solving.
5HR Discussion — a conversation about your goals, availability, expectations and the offer with Unacademy.

About Unacademy

Unacademy is a edtech and education organisation with an active presence in India and a track record of hiring and developing young talent. The team believes the best way to grow people is by doing real work, so new joiners are given genuine ownership from the start. Working here means being close…

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