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SOTIIND SOTI India Private

Technical Support Specialist, Level 3

Job · Full-timeIn OfficeGurugram3-5 years1 opening

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About this role

SOTIIND SOTI India Private is hiring for Technical Support Specialist, Level 3 in Gurugram. This opening was published by SOTIIND SOTI India Private on their official careers board (Workday) on 10 September 2026 and was confirmed live on 14 September 2026. Job details • Company: SOTIIND SOTI India…

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Skills you'll use

SQLRecruitmentCommunicationCustomer ServiceNetworking

What you'll do

Provide telephone and email based post-sales technical support for our software products.
Work on ad-hoc projects, initiatives and other duties as assigned.
Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution.
Provide superior customer service regarding our MDM solutions. Diagnose and solve application queries and answer customer questions.
Use various devices to reproduce customer environments in order to troubleshoot issues further.
Endeavor to respond to all customer requests in a timely manner while improving customer experience.

Who can apply

Enrolled in a post-secondary program with an accredited University.
Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting).
Previous knowledge with Windows 10, Windows Server 2012 R2/2016 and other technologies (i.e. SQL/Virtual servers).
Knowledge of mobile computing platforms (Android and IOS).
If you want to bring your ideas to life, apply at SOTI today.

About SOTIIND SOTI India Private

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job…

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