Travel Desk Operation Associate

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Skills you'll use

What you'll do

• Manage day-to-day administration of the corporate travel program and continuously improve processes.
• Serve as the primary point of contact for employee travel inquiries, booking support, and travel disruptions.
• Maintain clear communication through Teams and SharePoint by sharing relevant travel policies, alerts, and updates.
• Partner with Finance, HR, Accounts Payable, approvers, and executive stakeholders for a seamless travel experience.
• Manage travel vendors, coordinate regular vendor reviews, and explore new solutions.
• Reconcile invoices and credit memos, and support purchase orders.
• Produce various travel reports, including spend, unused-ticket, visitor, regional, and departmental reports.
• Conduct periodic user audits across Navan and HR systems.
• Coordinate with visa providers and provide backup approval coverage when needed.
• Plan travel for major company events and team offsites, including flight coordination and hotel negotiations.

Who can apply

• Proven experience in travel operations or a related field.
• Strong organizational and communication skills.
• Ability to manage vendor relationships and negotiate contracts.
• Proficiency in using travel management systems and platforms like Navan.
• Experience in coordinating travel for large events and managing on-site issues.
• Familiarity with financial processes, including invoice reconciliation and purchase orders.
• Ability to work collaboratively across departments and with various stakeholders.
• Strong analytical skills for producing and interpreting travel reports.
• Adaptability to lead process improvements and system integrations.
• Experience in delivering training and scaling processes with organizational growth.

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