Senior Customer Support Executive

About this role

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Skills you'll use

What you'll do

• Global sales and customer support
• Act as a global point of contact for escalated order, claim-return and sales-return enquiries.
• Provide second-line support through case-management solutions and the internal knowledge base, connecting with customers in line with agreed service levels when required.
• Communicate findings, solutions and next steps clearly, and follow up on open cases through resolution.
• Order, delivery and returns management
• Process and maintain orders in ERP M3, including amendments, error correction, cancellations and system-error handling.
• Coordinate deliveries, expedites and administration with shipping providers, helping ensure that commitments are met.
• Process approved claim and sales returns in ERP M3 and coordinate handover to logistics partners and distribution centres.
• Export-market support
• Collect and route customer enquiries to the right internal specialists, coordinating responses through to resolution.

Who can apply

• Diploma or bachelor’s degree in any field.
• 5–8 years of experience in customer service or customer-support roles.
• Hands-on experience with ERP and CRM systems; knowledge of ERP M3 is an advantage.
• Proficiency in Microsoft 365 and confidence working with digital case-management and knowledge-base tools.
• Experience in order processing, returns, logistics or export documentation is beneficial.
• Project-management knowledge or experience is an advantage.
• Last date of application: [15th September 2026]
• Selection and interviews will take place on an ongoing basis, so we encourage you to submit your application through the job link as soon as possible. To help us keep the recruitment process fair, smooth and consistent for everyone, please apply only through the job link on or before the date mentioned above.

About Sandvik

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