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Fiserv

CRM & Customer Data Analyst

Job · Full-timeHybridPune, Maharashtra0-2 years1 openingImmediate / Rolling
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About this role

Start or grow your data career at Fiserv in Pune as a CRM & Customer Data Analyst. This is a hands-on, full-time role where you will be analysing customer data to improve retention and engagement, supported by senior analysts and exposed to real business problems and industry-standard analytics…

Skills you'll use

SQLExcelCRM AnalyticsSegmentationData VisualizationPower BIRetention AnalysisReportingAnalytical ThinkingCommunication

What you'll do

  • Analyse customer, CRM and lifecycle data
  • Build segments and cohorts for targeting
  • Track retention, churn and engagement metrics
  • Build customer dashboards and reports
  • Turn customer data into actionable insight
  • Document work clearly and act on feedback

Who can apply

  • A relevant degree (B.Tech/BCA/B.Sc/B.Com/BBA/MBA/M.Sc or similar)
  • Foundational knowledge of SQL, Excel, CRM Analytics, Segmentation
  • 0–2 years of experience; freshers with strong fundamentals welcome
  • Strong communication skills and a proactive attitude
  • Based in or open to working from Pune

Perks & benefits

Competitive Salary / CTCStructured Onboarding & MentorshipLearning & UpskillingReal-World Analytics WorkCareer Growth PathCollaborative Culture

Interview & selection process

3 rounds — typical selection flow for this role:

  1. 13 rounds

About Fiserv

About Fiserv Fiserv is a global leader in payments and financial technology, serving clients in over 100 countries, with delivery teams across India. What Fiserv Does Fiserv works within the Payments & FinTech space, serving its clients and customers with dedicated teams across key business…
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