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Porch Group

IT Helpdesk Technician

Job · Full-timeWork from HomeIndia3-5 years1 opening

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About this role

Porch Group is hiring for IT Helpdesk Technician in India (Remote). This opening was published by Porch Group on their official careers board (Workday) on 2 September 2026 and was confirmed live on 14 September 2026. Job details • Company: Porch Group • Role: IT Helpdesk Technician • Location…

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Skills you'll use

Communication

What you'll do

Set up and ship equipment for employee use.
Monitor all work orders and requests and troubleshoot tickets for status and compliance with established timeframes for work performance.
Maintain help desk requests, ticket updates and status, general data entry, and data gathering from emails and phone calls for user support.
Re-image laptops and desktops for re-deployments.
Ensure proper installation of IT standards, including operating systems and standard software.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Document and maintain an IT knowledge base and maintain inventory of assets and equipment.
Develop and maintain technical documentation and procedures, or train users in the proper use of hardware or software.
Install, maintain, support, and troubleshoot operating systems and a wide variety of software applications, peripheral devices, and network connectivity issues.
Answer questions in a friendly, professional manner to resolve computer problems for employees remotely via email, chat, or telephone, or in person.

About Porch Group

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate…

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