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Novonesis

Customer Service Representative

Job · Full-timeIn OfficeMumbai1-2 years1 opening

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About this role

Novonesis is hiring for Customer Service Representative in Mumbai. This opening was published by Novonesis on their official careers board (Workday) on 11 September 2026 and was confirmed live on 14 September 2026. Job details • Company: Novonesis • Role: Customer Service Representative •…

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Skills you'll use

SAPRecruitmentCommunicationCustomer ServiceLogisticsFood Safety

What you'll do

Order Handling & Processing
Manage Customer interface to receive orders, its changes and provide timely order confirmation.
Process the order in SAP system.
Follow QMS and SOP.
Order Coordination
Coordinate with the logistics, warehouse, planner, Sales, finance and relevant stakeholders
to ensure the order is taken care until the invoicing & delivery.
Service Complaint Handling
Receive and align with relevant stakeholders for resolution.
Support in goods return, credit memo/ debit memo if any.

Who can apply

Bachelor’s Degree with 1-2 years of relevant work experience.
Good communication skills in English in a multi-cultural environment.
Working in SAP environment is a must.

About Novonesis

Interested in a career that matters? 
 Tasks and responsibilities Order Handling & Processing Manage Customer interface to receive orders, its changes and provide timely order confirmation. Process the order in SAP system. Follow QMS and SOP. Order Coordination Coordinate with the logistics…

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