Legal Service Delivery Specialist, Global Frontline

About this role

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Skills you'll use

What you'll do

• Frontline Legal Support and Client Counseling
• Serve as a primary legal contact for business clients and complex questions submitted through Global Frontline intake channels. Provide practical legal support with minimal supervision, identify issues and risks, and consult with attorneys or subject matter experts as appropriate.
• Draft, review, negotiate, and process legal and business materials and correspondence. Apply Microsoft policies and approved legal guidance to help clients move work forward while ensuring appropriate escalation and follow-through.
• Build strong knowledge of Microsoft’s businesses, commercial priorities, CELA processes, and relevant legal frameworks, and apply regional and cultural context to deliver practical, business-focused support.
• Manage a high volume of matters across multiple clients, priorities, and regions, exercising sound judgment regarding risk, prioritization, escalation, and resource allocation.
• Service Delivery and Readiness
• Identify recurring client needs, readiness gaps, and process inefficiencies. Work with attorneys and other legal professionals to develop practical guidance, playbooks, intake requirements, training, and self-service resources that allow the team to take on work deliberately and consistently.
• Use service data and stakeholder feedback to identify trends, assess quality, and recommend improvements to Global Frontline’s scope, processes, and client experience.
• Continuous Improvement and Workflow Innovation
• Help redesign repeatable legal work for scale and speed. Translate legal and business needs into improved workflows and partner with legal operations, technology, and engineering teams to implement solutions.

Who can apply

• Required Qualifications
• Bachelor's Degree AND 5+ years experience in paralegal, legal administration, or relevant experience OR Paralegal Certification that meets the requirements for the location of work AND 6+ years experience in paralegal, legal administration, or relevant experience OR equivalent experience.

About Microsoft

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