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Medi Assist

Assistant Manager- Account Management

Job · Full-timeIn OfficeIndia3+ years1 opening
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About this role

Medi Assist is hiring for Assistant Manager- Account Management in India. This opening was listed by Medi Assist on their official careers-page careers page and was verified as still open on 23 September 2026. About Medi Assist • Premium medical insurance administration powered by operational…

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Skills you'll use

CommunicationProblem SolvingMS Office

What you'll do

  • Empanel Your hospital
  • Search Network Hospitals
  • 5-8 years of overall experience in service industry with minimum 3 years in people management & customer service
  • Ensure team members are visiting the customers place as per the schedule
  • Monitor the team members activity in terms of volumes (documents collected)
  • Review the queries received from the customer and the responses from the team members
  • Help team members in resolving escalations from customers
  • Review the reports sent by the team members and take necessary actions (issues with respect to claim registrations) based on the report. Coordinate with front end team and help in getting the claims registered

Who can apply

  • Conduct weekly/monthly one on one review with the team members to understand their concerns and help simplify the process
  • Review the feedback received from the customers. Rework on the low ratings and identify the areas of improvement and implement process improvements
  • Review on the low C-SAT/D-SAT to improve the communication quality or process gap if any as per the client’s understanding/requirement.
  • Coordinate with internal/external stakeholders and other regions on the support needed for the client requirements, like helpdesk, wellness-related activity and more.
  • Review the claims dump along with front end team and take necessary action for IR raised, reopening the claims, dummy claims as appropriate
  • Customer Resolution per SLA
  • Customer satisfaction
  • Process knowledge

Perks & benefits

International Private Medical InsuranceSelf-Funded PlansMedical Value Travel FacilitatorBorderless NetworkEmpanel Your hospitalSearch Network HospitalsMedi Assist subsidiaries are legally separate entities, which means they have their own management, operations, and financial statementsMedi Assist Insurance TPA

About Medi Assist

About Medi Assist • Premium medical insurance administration powered by operational excellence and technology! Medi Assist is your holistic solution for healthcare services. • A trusted companion who handles requests, removes obstacles, and provides seamless support, ensuring an effortless…
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