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Maersk

Customer Success Senior Specialist

Job · Full-timeIn OfficeChennai5-6 years1 opening

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About this role

Maersk is hiring for Customer Success Senior Specialist in Chennai. This opening was published by Maersk on their official careers board (Workday) on 7 September 2026 and was confirmed live on 14 September 2026. Job details • Company: Maersk • Role: Customer Success Senior Specialist • Location…

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Skills you'll use

ExcelCommunicationLogistics

What you'll do

Supports Client Managers through standard channels and builds long-term, trusted customer relationships.
Monitors customer progress against goals and drives adoption, usage, business value, and overall relationship health.
Resolves customer challenges by coordinating with relevant teams across the company.
Manages CAT allocation and coordinates with customers to ensure commitments are delivered.
Supports ocean and logistics contract renewals, tender handling, and contract management.
Works closely with frontline sales on account planning, goal setting, and marketing strategies.
Communicates service or rate changes to assigned accounts.
Handles sales support tasks and commercial activities from start to finish.
Supports management with day-to-day team needs, escalations, disputes, special projects, training, reporting, and backup coverage.
Supports local and global initiatives, functional transformation, and commercial awareness across teams and countries.

Who can apply

Bachelor’s degree in business or a related field preferred.
Minimum 5 years of experience in Sales Support or Customer Support within a similar area of expertise.
Experience in account management execution and building customer relationships.
Commercial knowledge.
Strong communication skills.
Ability to understand and address customer pain points.
Proficiency in MS Office tools, including Excel, Word, and Outlook.
Parameters for Success
Shared success measures include Customer NPS, contract compliance, volume/FFE, L&S GP, and delivery on sales outstanding.
Individual success measures include Customer NPS, contract compliance, volume/FFE, L&S GP, minimal customer churn, and delivery of sales support tasks and commercial activities.

Perks & benefits

Impact: Be part of a team that directly contributes to global operations.Opportunity: Unlock professional and personal growth through diverse career pathways.Innovation: Work with a team that embraces technology and continuous improvement.Global Exposure: Collaborate across geographies and cultures.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

About Maersk

Develops customer relationships that support retention and loyalty. • Works with Area Sales and GSC teams to help assigned customers achieve expected business outcomes through Maersk solutions. At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century…

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