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Kyndryl

Service Coordination

Job · Full-timeIn OfficeGreater Noida6+ years1 opening

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About this role

Kyndryl is hiring for Service Coordination in Greater Noida. This opening was published by Kyndryl on their official careers board (Workday) on 4 September 2026 and was confirmed live on 14 September 2026. Job details • Company: Kyndryl • Role: Service Coordination • Location: Greater Noida (as…

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Skills you'll use

Communication

What you'll do

What you will do :
Service Management & Operations
Ensure services are delivered in line with agreed SLAs, KPIs, and contractual obligations.
Monitor service performance and drive corrective actions for SLA deviations.
Lead Incident, Problem, Change, and Service Request Management processes.
Ensure timely resolution of major incidents and minimize business impact.
Root Cause Analysis - RCA Submissions
Drive operational efficiency and service quality improvements.
Governance & Customer Management
Conduct weekly, monthly, and quarterly service reviews with customers.

Who can apply

Risk, Compliance & Audit
Identify operational risks and drive mitigation plans.
Ensure audit readiness and compliance with regulatory/customer requirements.
Track and manage open audit observations and service improvement initiatives.
Support security, vulnerability, and compliance remediation activities.
Continuous Service Improvement (CSI)
Analyze service trends and implement improvement initiatives.
Drive automation and process optimization opportunities.
Lead root cause analysis (RCA) for major incidents and recurring issues.
Establish preventive measures to improve service stability.

About Kyndryl

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a…

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