Service Excellence Specialist-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE)

About this role

Not quite right? These jobs in Delhi match the same skills — apply to a few to improve your chances.

Relationship Manager - HF-HOUSING FINANCE-Sales

Kotak Mahindra Bank

In OfficeDelhi

Apply

Sales Executive-CREDIT CARD-Support (D0)

Kotak Mahindra Bank

In OfficeDelhi

Apply

Field Sales Executive - Dwarka

Rentokil Initial

In OfficeDelhi

Apply

Field Sales Executive - South Delhi ( Okhla Phase - 2)

Rentokil Initial

In OfficeDelhi

Apply

Who can apply

• Monitor and enhance service delivery standards across wholesale banking operations.
• Ensure timely resolution of client issues and service requests with a focus on quality and responsiveness.
• Act as a liaison between internal teams and clients to ensure seamless service execution.
• 2. Process Improvement & Operational Monitor and evaluate service delivery standards across wholesale banking operations to ensure consistent customer experience.
• Identify process improvement opportunities and work with cross-functional teams to implement service enhancements.
• Act as a liaison between business units and service teams to resolve escalations and ensure timely issue resolution.
• Analyze customer feedback and service metrics to generate actionable insights and drive continuous improvement.
• Support the implementation of service excellence frameworks and tools across CIIB functions.
• Conduct training and awareness sessions to promote a culture of service excellence within the organization.
• Collaborate with technology and operations teams to automate and digitize service processes for improved efficiency.

About Kotak Mahindra Bank

Searching for “Kotak Mahindra Bank jobs” or “jobs at Kotak Mahindra Bank”? You’re in the right place.