Reception Co-ordinator

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Skills you'll use

What you'll do

• Greet all visitors, clients, and guests with warmth and professionalism, creating positive first impressions and managing visitor registration processes including sign-in procedures, badge issuance, and security protocols
• Manage the front desk reception area, maintaining a clean, organized, and welcoming environment while overseeing lobby aesthetics including flowers, reading materials, and amenity displays
• Answer and direct incoming calls promptly and professionally using multi-line phone systems, taking accurate messages and routing inquiries to appropriate departments or individuals
• Coordinate meeting room bookings, prepare conference spaces with required equipment and materials, and provide hospitality support including refreshments and catering coordination
• Receive, sort, and distribute incoming mail, packages, and courier deliveries while processing outgoing mail and maintaining package tracking logs to notify recipients promptly
• Issue temporary access cards, manage visitor access permissions, and monitor entry points while maintaining awareness of building evacuation procedures and security protocols
• Serve as the first point of contact for workplace service requests including facilities issues and IT support needs, logging requests in appropriate systems and tracking resolution
• Provide general administrative assistance including photocopying, scanning, printing, document preparation, and maintaining office supplies inventory for reception and common areas
• Troubleshoot basic audio-visual equipment issues in meeting rooms, reset conference spaces after use, and coordinate technical support or maintenance when needed

Who can apply

• High school diploma or equivalent required
• Minimum 1-2 years of experience in a reception, front desk, or customer service role in a professional office environment
• Excellent communication skills with the ability to interact professionally with diverse audiences both in person and via telephone
• Strong organizational abilities and attention to detail with capability to manage multiple tasks simultaneously in a fast-paced environment
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and comfort learning new workplace technologies and service management systems
• Professional demeanor with a service-oriented mindset, positive attitude, and commitment to delivering exceptional hospitality
• Ability to maintain confidentiality and handle sensitive information and documents with discretion
• Flexibility to adapt to changing priorities and demonstrated problem-solving skills

About JLL

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