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ITC Hotels

Customer Support Executive

Job · Full-timeIn OfficeVerna, Goa, India3-6 years17K/mo4 openingsImmediate / Rolling

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About this role

ITC Hotels has an exciting opening for a Customer Support Executive in Verna, Goa. This full-time position is ideal for candidates who enjoy supporting customers and resolving queries and want to make a real impact. You will take ownership of key deliverables, collaborate across teams, and develop…

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Skills you'll use

CommunicationCRMProblem SolvingTicketing SystemsCustomer SupportEmpathyMS OfficeActive ListeningMultitaskingPatience

What you'll do

Respond to customer queries across channels
Resolve issues and escalate where needed
Maintain accurate records in the CRM
Track satisfaction and follow up proactively
Coordinate with internal teams to solve problems
Document work clearly and act on feedback

Who can apply

Relevant experience or strong fundamentals in Operations
Working knowledge of Communication, CRM, Problem Solving, Ticketing Systems
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Verna, Goa

Perks & benefits

Competitive SalaryHealth InsuranceLearning & DevelopmentCareer GrowthPerformance IncentivesProfessional Work Culture

Interview & selection process

4 rounds — typical selection flow for this role:

1Round 1 — Application & Resume Screening: apply through the verified link on this page; profiles are shortlisted on fundamentals, skills and fit for the Customer Support Executive role.
2Round 2 — Skills / Technical Interview: assessment of your Communication, CRM, Problem Solving and hands-on experience relevant to Operations.
3Round 3 — Managerial / Panel Round: discussion of past work, problem-solving and how you would perform in this role at ITC Hotels.
4Round 4 — HR Discussion: role expectations, compensation, notice period and offer.

About ITC Hotels

About ITC Hotels ITC Hotels is a well-established organisation in the Hospitality sector, known for professional standards, quality and a people-first culture. With operations and hiring connected to Goa, ITC Hotels brings together experienced professionals who value collaboration, integrity and…

Visit ITC Hotels’s official website ↗

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