Front Office Guest Service Associate - Holiday Inn Express Hyderabad Hitec City

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Skills you'll use

What you'll do

• 1. Guest Handling
• Welcome guests warmly and ensure a smooth check-in and check-out process
• Provide accurate information about hotel services, facilities, and local attractions
• Handle guest queries, requests, and complaints promptly and professionally
• Ensure a positive first and last impression for all guests
• 2. Front Desk Operations
• Manage reservations, room assignments, and billing procedures
• Maintain proper records in the Property Management System (PMS)
• Coordinate with housekeeping for room readiness and special requests
• Ensure lobby and front desk area is clean and presentable

Who can apply

• Strong communication and interpersonal skills
• Customer-focused attitude
• Basic computer knowledge (PMS preferred)
• Problem-solving ability
• Ability to work in shifts

About IHG Hotels India

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