IHG Hotels India
Duty Manager
Job · Full-timeIn OfficeIndia6+ years1 opening
About this role
IHG Hotels India is hiring for Duty Manager in India. This opening was published by IHG Hotels India on their official careers board (Oracle Recruiting) on 8 August 2026 and was confirmed live on 14 September 2026.
Job details
• Company: IHG Hotels India
• Role: Duty Manager
• Location: India
•…
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In OfficeIndia
Skills you'll use
Communication
What you'll do
- Oversee daily Front Office operations, including Reception, Reservations, Concierge/Bell Desk, and guest services.
- Ensure seamless check-in/check-out and deliver personalized guest experiences.
- Handle guest concerns and complaints promptly and effectively.
- Supervise, coach, and motivate Front Office colleagues to achieve service and operational standards.
- Support occupancy and ADR targets through effective upselling and revenue opportunities.
- Monitor billing, guest credit, cash handling, and Front Office revenue controls.
- Ensure compliance with IHG standards, hotel SOPs, safety, security, and emergency procedures.
- Coordinate effectively with all hotel departments to ensure smooth operations.
- Act as the Manager on Duty and take appropriate decisions in the absence of senior management.
About IHG Hotels India
We are looking for a dynamic and guest-focused Duty Manager to oversee Front Office operations during assigned shifts, ensuring exceptional guest service, smooth hotel operations, and adherence to IHG standards.
Key Responsibilities:
• Oversee daily Front Office operations, including Reception…
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