Duty Manager - Holiday Inn Express Hyderabad Hitec City

About this role

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Skills you'll use

What you'll do

• 1. Guest Service & Brand Experience
• Ensure all guests receive service as per IHG Way of Clean and brand service standards.
• Handle VIP arrivals, guest complaints, and special requests promptly and professionally.
• Maintain high guest satisfaction scores (GSTS / Medallia targets).
• Ensure brand greetings and service touchpoints are followed consistently.
• 2. Operational Management
• Supervise Front Office, Housekeeping coordination, and F&B during shift.
• Conduct daily shift briefings and ensure smooth handovers.
• Monitor room inventory, room status, and overbooking situations.
• Ensure compliance with SOPs and emergency procedures.

Who can apply

• Ensure all guests receive service as per IHG Way of Clean and brand service standards.
• Handle VIP arrivals, guest complaints, and special requests promptly and professionally.
• Maintain high guest satisfaction scores (GSTS / Medallia targets).
• Ensure brand greetings and service touchpoints are followed consistently.
• 2. Operational Management
• Supervise Front Office, Housekeeping coordination, and F&B during shift.
• Conduct daily shift briefings and ensure smooth handovers.
• Monitor room inventory, room status, and overbooking situations.
• Ensure compliance with SOPs and emergency procedures.
• 3. Team Leadership

About IHG Hotels India

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