Service Line Manager
About this role
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Skills you'll use
What you'll do
- HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
- As a Service Line Manager within GTS CIMR, you will play a pivotal role in strengthening service stability, improving customer experience, and driving proactive operational excellence. This role goes beyond resolving issues in the moment—you will focus on escalations, executive-visible cases, reducing customer impact, and eliminating root causes across complex technical environments. You will partner with cross-functional teams to turn customer experience challenges into lasting improvements that benefit both customers and the business.
Who can apply
- Employees applying before meeting the minimum time-in-role requirement must have approval from their current manager.
- Employees are expected to inform their manager before attending an interview.
- Employees currently on a Performance Improvement Plan are not eligible to apply.
- Open to HPE badged employees.
About HPE
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