SeniorAdministrator - Change Management, ServiceNow

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Skills you'll use

What you'll do

• KEY RESPONSIBILITIES – CONTRACTUAL SCOPE • Receive, qualify and formalise Change records; answer questions relating to definition, formalisation, evolution, prioritisation, risk, impact and eligibility (§5.2.1). • Prepare CAB meetings by assisting the Client: review and refine the selection of Changes for addition or removal according to impact and maturity, and plan the participation of the appropriate stakeholders. • Maintain and publish the Change Schedule and the CAB agenda; produce and circulate meeting minutes within the governance timelines. • Detect and resolve schedule collisions, dependencies and blackout or maintenance window conflicts across SIAM Suppliers before Changes reach the CAB. • Coordinate information exchange between and among SIAM Suppliers on individual Changes, chasing missing risk, rollback and test evidence. • Track post-implementation reviews and failed or backed-out Changes, and route findings to the Change & Release Lead and Problem Management as applicable. • Prepare the operational data and record extracts needed for Change reporting, record quality audits and governance packs (§5.2.3). • Escalate dysfunctions, recurring quality defects and optimisation opportunities to the Change & Release Lead for the Continuous Improvement Plan.
• Skill Requirements
• SKILLS & EXPERIENCE ESSENTIAL • 4+ years in Change Management coordination or a CAB secretariat function. DESIRABLE 48 business hours / > 90% Baseline set in Transition • Experience in a SIAM integrator or multi-supplier environment. • Practical control of a change calendar across multiple suppliers and technology towers. • Rigorous record and evidence discipline; comfortable challenging incomplete submissions. • BMC Helix ITSM change module; reporting and extract preparation. • ITIL 4 Foundation; fluent professional English. ROLE NOTES • Release coordination and deployment window planning experience. • Familiarity with end-user computing change types: packaging, patching, Intune policy. • Data or reporting tooling skills for change analytics. The role operates under the direction of the SIAM Change & Release Lead and in consultation with the Client Change Process Owner, who retains ownership of the process and its governance
• Other Requirements
• Other Requirement : SIAM_CH_CO_L2

Who can apply

• SKILLS & EXPERIENCE ESSENTIAL • 4+ years in Change Management coordination or a CAB secretariat function. DESIRABLE 48 business hours / > 90% Baseline set in Transition • Experience in a SIAM integrator or multi-supplier environment. • Practical control of a change calendar across multiple suppliers and technology towers. • Rigorous record and evidence discipline; comfortable challenging incomplete submissions. • BMC Helix ITSM change module; reporting and extract preparation. • ITIL 4 Foundation; fluent professional English. ROLE NOTES • Release coordination and deployment window planning experience. • Familiarity with end-user computing change types: packaging, patching, Intune policy. • Data or reporting tooling skills for change analytics. The role operates under the direction of the SIAM Change & Release Lead and in consultation with the Client Change Process Owner, who retains ownership of the process and its governance
• Other Requirements
• Other Requirement : SIAM_CH_CO_L2

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