Senior Analyst Payroll

About this role

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Skills you'll use

What you'll do

• Service Delivery & Application Management
• Own and manage all aspects of the payroll application service lifecycle, including Strategy, Design, Transition, Operation, and Continual Service Improvement.
• Ensure consistent, reliable delivery and operations of assigned IT services.
• Track, measure, and report service performance against agreed service levels; take corrective actions where required.
• Plan, coordinate, and implement service maintenance, enhancements, and development initiatives.
• Continuously review and identify opportunities for improvements in service delivery, processes, and system performance; develop and execute improvement plans.
• Operational Governance
• Lead operational governance activities, ensuring adherence to defined IT and service management processes.
• Coordinate with cross‑functional teams, business users, and vendors to ensure smooth day‑to‑day operations.
• Serve as the first point of escalation for payroll application issues and requests.

Who can apply

• Technical & Functional Expertise
• Mandatory: Hands‑on experience in Ramco Payroll System (minimum 1–2 years) including application development, support, and configuration.
• Experience as a techno‑functional consultant, covering process mapping, documentation, testing, training, and ensuring business and functional requirements are met.
• Experience supporting L2 and L3 activities for Time Management Systems (TMS) within organizations of similar or larger scale.
• Demonstrated experience managing full support lifecycle, operational governance, and continuous improvement.
• Professional Skills
• Strong communication skills with the ability to collaborate across business and IT teams.
• Ability to concurrently manage multiple fixes, change requests (4–6 at a time), and 1–2 projects.
• Strong service management and stakeholder management abilities across multiple business units.
• Vendor management experience in handling application licensing, support, and maintenance agreements.

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