Privacy Support Analyst

About this role

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Skills you'll use

What you'll do

• The Associate Business Operations Analyst protects the profitability of the organization by providing world-class service support and 100% accuracy in member fulfillment. This role will consist of customer requests that require manual intervention and delivery of services while following strict PCI guidelines and meeting established service level agreements. Responsibilities to include processing the removal of member information located within several brokers within the established service level agreement while upholding Gen’s guiding principles This role ensures account processing is completed and documented within approved company performance guidelines and systems while striving to uphold Gen’s guiding principles of loyalty, integrity, empathy, leadership, ownership, collaboration, and knowledge.· Follow established procedures to accurately process member opt-out requests across supported data brokers within defined SLAs.

Who can apply

• · Customer Service experience or Privacy operations
• · Strong proficiency with Salesforce, ServiceNow/Jira, and contact centre platforms.
• · Self-directed and self-motivated – able to work independently on a variety of tasks.
• · Must be well organized and able to effectively manage own time.
• · Excellent typing speed, data entry accuracy, and attention to detail, with the ability to efficiently process high volumes of repetitive, process-driven tasks involving web-based form completion and adherence to standardized multi-step opt-out workflows while consistently meeting productivity, quality, and SLA targets.
• · Demonstrated ability to stay calm, professional, and solutions-oriented under pressure and tight deadlines.
• · Must possess excellent communication skills, including verbal, written, interpersonal, and coaching.
• · Ability and desire to effectively multitask and adapt to changing workloads in a fast-paced support environment.
• · Comfortable working in a structured, ticket-driven environment with a strong focus on accurate documentation and process compliance.
• · Demonstrated ability to think critically and analyze and interpret data independently

About Gen Digital

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