Enterprise App Admin II

About this role

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Skills you'll use

What you'll do

• Administer and configure Five9’s HR applications on a day-to-day basis, with primary focus on UKG Pro (formerly UltiPro), including system settings, business rules, and module configuration.
• Maintain system security roles, permissions, and access controls across HR applications to ensure appropriate data protection and compliance with company policy.
• Build, test, and maintain business process workflows, approval chains, and notifications within UKG Pro and related HR systems.
• Support and maintain integrations between UKG Pro, Deel, Greenhouse, Degreed Learning Experience Platform, Replicon, and other business applications, partnering with Business Technology teams as needed.
• Perform system testing, including validation of configuration changes, patches, and vendor releases prior to production deployment.
• Coordinate periodic vendor releases and platform updates, assessing impact to existing configuration and coordinating regression testing with stakeholders.
• Monitor data quality across HR systems, and identify, troubleshoot, and resolve data integrity issues.
• Build and maintain reports and dashboards to support HR, Payroll, and business stakeholder reporting needs.
• Maintain clear, current documentation of system configurations, processes, and support procedures.
• Provide day-to-day user support and troubleshooting for HR application end users, resolving issues in a timely manner.

Who can apply

• Required Qualifications
• A minimum of 5 years of experience administering enterprise Human Resources applications, with hands-on UKG Pro (formerly UltiPro) experience as the primary qualification.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Experience managing security roles, permissions, and access controls within an HRIS platform.
• Experience building and maintaining business process workflows, approval chains, and notifications.
• Experience supporting integrations between HR systems and other enterprise applications.
• Experience with system testing, including validating configuration changes and vendor releases prior to production deployment.
• Experience monitoring and maintaining data quality and data integrity across HR systems.
• Experience building reports and dashboards to support HR and business reporting needs.
• Strong documentation skills, with the ability to maintain clear and current process and configuration documentation.

About Five9

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