Engineer Service

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Skills you'll use

What you'll do

• Overall responsibility for on-site service job execution and completion with satisfaction to customer
• Ensure executing services in accordance with Emerson Standard procedures and operations are carried out within time schedule.
• Prepare detailed site visit report / MOM and arrange signed off from customer after completion of each job.
• Promptly respond to customer’s queries and complaints, escalating when necessary and ensuring that corrective action is taken by own organization and by customer organization.
• Ensure Emerson Quality Management System and Procedures / Work Instructions are followed, and standards are maintained.
• Provide technical assistance and support to Project / Engineering department, on demand basis.
• Keep up-to-date knowledge on new services and product offered by Emerson Analytical System. Maintain technical awareness of new technology and share the knowledge with the service team members.
• Provide installation, commissioning, AMC and ARC service support and Maintain AMC/ARC calendar up to date.
• LTSA, Shutdown and Audit management.
• Keep service visit data / reports / back-up up-to-date on Service for various service calls.

Who can apply

• You are an active learner who uses both success and failure as learning opportunities. You build partnerships and collaborative work to reach the target objectives set by the team. You take action quickly and critically in constantly fast paced and unexpected situations.

About Emerson

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