
Druva
Customer Support Executive
Job · Full-timeHybridVisakhapatnam, Andhra Pradesh0–2 years2 openingsImmediate / Rolling
About this role
Start your professional career with Druva in Visakhapatnam as a Customer Support Executive. This full-time role is built for freshers and candidates with 0–2 years of experience who want responsibility and growth from day one.
As a Customer Support Executive, you will work alongside experienced…
Skills you'll use
CommunicationCustomer SupportCRMProblem SolvingEmail EtiquettePatienceMS ExcelMultitasking
What you'll do
- Handle customer queries via calls, chat and email
- Resolve issues and escalate when needed
- Log interactions accurately in the CRM
- Maintain high customer-satisfaction scores
- Collaborate with the team, document your work and act on feedback
Who can apply
- Bachelor’s degree / diploma in a relevant field (freshers welcome)
- Working knowledge of Communication, Customer Support, CRM, Problem Solving
- 0–2 years of experience (fresh graduates encouraged to apply)
- Strong communication, ownership and a problem-solving mindset
- Based in or willing to relocate to Visakhapatnam, Andhra Pradesh (or remote where applicable)
Perks & benefits
Structured onboarding & mentorshipLearning & certification supportClear career growth & internal mobilityPaid leavesModern tools & collaborative cultureCompetitive salary
Interview & selection process
3 rounds — typical selection flow for this role:
- 1Application Screening — the Druva recruitment team reviews your resume, skills and (where relevant) projects/portfolio for fit with the Customer Support Executive role in Visakhapatnam.
- 2Assessment / Assignment — a short practical task or case study to evaluate your operations skills.
- 3Technical / Functional Interview — a discussion of your skills, past work and a hands-on round relevant to Customer Support Executive.
- 4HR Discussion — a conversation about your goals, availability, expectations and the offer with Druva.
About Druva
Druva is a saas software product organisation with an active presence in India and a track record of hiring and developing young talent. The team believes the best way to grow people is by doing real work, so new joiners are given genuine ownership from the start.
Working here means being close to…
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