IT Operations Lead

About this role

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Skills you'll use

What you'll do

• India IT Operations
• Serve as the primary IT point of contact and senior technical escalation resource for India and US employees and customers..
• Oversee the reliability, responsiveness, and quality of IT services delivered across the organization..
• Take end-to-end ownership of technical issues and ensure they are resolved or appropriately escalated.
• Coordinate with global IT, Security, Compliance, People, Finance, Legal, and business teams.
• Coordinate local vendors, contractors, technology providers, and equipment suppliers.
• Help establish the long-term operating model, support structure, documentation, and staffing plan for IT in India.
• Be prepared to oversee additional IT employees or contractors as the function grows.
• Provide clear communication during outages, security events, major changes, and employee-impacting incidents.
• Administer and continuously improve Okta, Google Workspace, Slack, Atlassian Jira, Confluence, ServiceNow, and other corporate SaaS platforms.

Who can apply

• Serve as the primary IT point of contact and senior technical escalation resource for India and US employees and customers..
• Oversee the reliability, responsiveness, and quality of IT services delivered across the organization..
• Take end-to-end ownership of technical issues and ensure they are resolved or appropriately escalated.
• Coordinate with global IT, Security, Compliance, People, Finance, Legal, and business teams.
• Coordinate local vendors, contractors, technology providers, and equipment suppliers.
• Help establish the long-term operating model, support structure, documentation, and staffing plan for IT in India.
• Be prepared to oversee additional IT employees or contractors as the function grows.
• Provide clear communication during outages, security events, major changes, and employee-impacting incidents.

Perks & benefits

About Deepwatch India

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