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CRED

Operations Analyst

Job · Full-timeHybridRanchi, Jharkhand0–3 years48K/mo3 openingsImmediate / as per notice period
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About this role

CRED is looking for a Operations Analyst to join its Ranchi team. You will turn raw operational data into clear, trustworthy analysis, and work directly with the people who use it to run the business. About the role In this Operations Analyst position you will be trusted with real business…

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Skills you'll use

Advanced ExcelSQLProcess AnalyticsKPI & SLA TrackingPower BIRoot Cause AnalysisCapacity PlanningData VisualizationReportingProblem SolvingCoordinationCommunication

What you'll do

  • Track operational KPIs, SLAs and productivity metrics
  • Investigate process bottlenecks and quantify their cost
  • Build operational dashboards and daily performance reports
  • Recommend and measure process improvements
  • Work with ops leads to close gaps found in the data
  • Validate and reconcile numbers before publishing, and document data caveats
  • Automate recurring reporting to free up time for real analysis
  • Present findings clearly to non-technical stakeholders

Who can apply

  • B.E./B.Tech/BBA/B.Com/MBA/B.Sc or an equivalent degree from a recognised university
  • 0–3 years of experience in analytics, reporting or MIS — freshers and 2026 graduates are welcome
  • Working knowledge of Advanced Excel, SQL, Process Analytics
  • Comfort with Excel, SQL and Power BI and with cleaning messy, real-world data
  • Ability to define a metric precisely and explain a result to a non-technical stakeholder
  • Attention to detail, ownership and the discipline to document your work
  • Based in Ranchi, Jharkhand or willing to relocate

Perks & benefits

Flexible / hybrid working optionsModern analytics tooling and licensed BI seatsClear appraisal cycle and internal mobilityEmployee wellness programmesTeam offsites and networking opportunitiesCompetitive salary as per market benchmarksAnnual performance bonus / variable payHealth insurance for you and your dependants

Interview & selection process

4 rounds — typical selection flow for this role:

  1. 1Resume screening and profile shortlisting by the talent acquisition team
  2. 2Technical interview 1 — SQL joins, aggregations, window functions and data modelling
  3. 3Case study / take-home assignment on a real dataset, with a walkthrough of your approach
  4. 4HR discussion — compensation, notice period, joining date and offer roll-out

About CRED

CRED is an Indian fintech platform offering rewards, payments and financial products to creditworthy members, headquartered in Bengaluru. Industry and what the company does CRED works in fintech, serving its customers and partners through teams spread across technology, data and analytics…
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