Sr. Intake Trainer

About this role

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Skills you'll use

What you'll do

• Facilitate training for the New Hire onboarding and continuous improvement of the Service Operations Staff
• Work with onshore teams to Develop and maintain Training materials
• Perform Quality Audit checks as required
• Coach team members for improvement
• Provide reporting on performance and key areas of Training Performance to Sr Leadership
• Lead and facilitate training programs for new-hire onboarding and ongoing development, ensuring Service Operations staff are fully prepared to meet performance, quality, and compliance expectations
• Design, develop, and continuously refine training materials, job aids, and workflow documentation to support new products, process changes, and organizational initiatives
• Conduct judgment-based quality audits across operational workflows, applying clinical and operational standards to evaluate accuracy, compliance, and readiness
• Provide targeted coaching and performance improvement guidance, using audit findings and behavioral insights to elevate competency, accuracy, and decision-making across teams
• Analyze training and quality data to identify trends, performance gaps, and opportunities, synthesizing insights into clear recommendations for senior leadership

Who can apply

• Provide targeted coaching and performance improvement guidance, using audit findings and behavioral insights to elevate competency, accuracy, and decision-making across teams
• Analyze training and quality data to identify trends, performance gaps, and opportunities, synthesizing insights into clear recommendations for senior leadership
• Build and deliver regular reporting on training outcomes, competency progression, audit results, and operational readiness, shaping leadership decisions and resource planning
• Collaborate with cross-functional partners (Operations, Product, Clinical, Client Services) to ensure training, quality, and workflow expectations are aligned and fully operationalized
• Identify, evaluate, and recommend automation opportunities within training, auditing, and operational workflows to reduce manual work, increase accuracy, and produce measurable cost and FTE savings
• Drive continuous improvement initiatives by re-engineering training processes, optimizing content delivery, and ensuring alignment with regulatory and accreditation requirements
• Exercise independent judgment in prioritizing initiatives, managing multiple projects, and influencing adoption of quality and training best practices across the organization
• Good knowledge of Information practices.

About Cohere Health

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