Subject matter Expert

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Skills you'll use

What you'll do

• Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
• Knowledge/Abilities-
• Previous experience in a similar role is desirable in consumer relations
• Work with the Ops/Training team to develop and build value argumentation Ability to be resilient when dealing with different situations / type of contacts stability to track deliverable dates, deadlines, and reminders
• Develop and track corrective action plans
• Improve and develop the process, working methods and tools
• Ability to follow directions to achieve business goals effectively
• Ability to interact with all levels of staff
• Strong articulation and comprehension skill
• Ability to empathize, anticipate customer needs and problem-solving techniques

Who can apply

• Outstanding communication skills both verbal and written
• Ability to be flexible, follow tight deadlines, organize and prioritize work and deliver results quickly
• Previous experience in social media
• Experience rolling out projects involving process and culture change preferred

About Cognizant

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