Sr Team Leader

About this role

Not quite right? These jobs in Hyderabad match the same skills — apply to a few to improve your chances.

Communications Specialist

JLL

In OfficeHyderabad

Apply

Program Communications Lead

Birlasoft

In OfficeHyderabad

Apply

Program Coordinator- Medical Communications

Parexel

RemoteHyderabad

Apply

Oracle Apps Financial Functional Consultant

Genpact India

In OfficeHyderabad

Apply

Skills you'll use

What you'll do

• Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
• The Sr Team Leader is responsible for the day-to-day supervision of a group of call center associates and serves as a mentor and coach to a group of Team Leaders. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability of both associates and team leaders.
• Essential Functions/Core Responsibilities
• Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation
• Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates and changes
• Provide subject matter expertise in handling escalated customer calls as needed
• Manage team metrics and retention goals. Participate in discussions about reasons for attrition and root cause. Team with Site Leadership to develop actions to reduce attrition where possible. Provide feedback to team members on both call coaching and other daily performance and behavioral activities

About Cognizant

Searching for “Cognizant jobs” or “jobs at Cognizant”? You’re in the right place.