Shared Service Administrator

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Skills you'll use

What you'll do

• Being the first point of contact for customers and handling all customer inquiries and focusing on First Call Resolution.
• The team will be responsible to ensure that our customer data is secured while taking payments/ billing queries, scheduling services, or sharing any documents requested by the customer.
• The customer success team will seek opportunities to upsell new services/cross sell additional products to existing customers after they assess their needs and requirements.
• Maintain sales pipeline and follow up towards the closure of pending sales opportunities. Perform daily sales activities, and other tasks assigned by the sales manager or supervisor.
• The team will be responsible for managing adherence and hygiene while handling these calls.
• Apply active listening skills to diffuse a potential escalation or if required follow through with the right channel for escalation.

Who can apply

• Shift Timings: US Shifts (4:30 PM – 9:00 PM as a Login)

About Clean Harbors India

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