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Bill Gosling Outsourcing

Quality Analyst

Job · Full-timeIn OfficeGurugram1-2 years1 opening

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About this role

Bill Gosling Outsourcing is hiring for Quality Analyst in Gurugram. This opening was published by Bill Gosling Outsourcing on their official careers board (Workday) on 31 July 2026 and was confirmed live on 14 September 2026. Job details • Company: Bill Gosling Outsourcing • Role: Quality…

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Skills you'll use

Communication

What you'll do

Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary
Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions
Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge
Meet and exceed daily volume and productivity targets
Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented
Participate in various internal/external training programs to continuously hone required skills and knowledge base.
At least 6months experience in International call centre process as CSA/CSR/CSE
If not international, at least 1.5 year call centre process as CSA/CSR/CSE in domestic process
Open to work in 24X7 shift, especially Night/US shift

Perks & benefits

Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.Rewarding Work: Help businesses grow while making a real difference in people’s lives!Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

About Bill Gosling Outsourcing

Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around…

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