Workday PSA (Lead to Cash) Specialist

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Skills you'll use

What you'll do

• Provide hands-on support for Workday PSA including customer contracts, projects, billing, and project financials
• Support end-to-end Contract‑to‑Cash processes within Workday
• Ensure PSA configurations align with Finance, Revenue, and operational requirements
• Perform root cause analysis for integration failures and data discrepancies
• Troubleshoot integration issues related to Customer and contract data
• Support reconciliation between Workday and upstream/downstream systems (e.g. Salesforce)
• Participate in scheduled and ad hoc training to improve policy and process acumen.
• Assess impact on Workday Lead to Cash and Projects/Billing Functional areas based on new releases and recommend changes.
• Evaluate releases and functionality to identify opportunities to improve and optimize the use of Workday Lead to Cash and Projects/Billing.

Who can apply

• The ideal candidate will have strong hands-on experience with Workday PSA (projects, contracts, billing)
• Proven experience with integration troubleshooting (Salesforce ↔ Workday) from a functional perspective
• Solid understanding of project-based billing models and Contract‑to‑Cash processes
• The ability to manage multiple high-priority assignments simultaneously while meeting deadlines and quality standards.
• Must possess strong organizational, interpersonal, communication, and customer service skills with both technical and end users.
• Ability to own and drive efforts to standardize, optimize, and simplify processes and technical solutions.
• Analytical and problem-solving skills.
• Positive by nature and a great team player.
• Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

About Apex Group

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