Amex GBT
Help Desk Coordinator
Job · Full-timeIn OfficeGurugram2-3 years1 opening
About this role
Amex GBT is hiring for Help Desk Coordinator in Gurugram. This opening was published by Amex GBT on their official careers board (Workday) on 11 September 2026 and was confirmed live on 14 September 2026.
Job details
• Company: Amex GBT
• Role: Help Desk Coordinator
• Location: Gurugram (as…
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Skills you'll use
ExcelRecruitmentCommunication
What you'll do
- The role includes working on access to Client SNAP tool
- Responsible to identify missing hotel invoices within SNAP (tool), and chase invoices with hotel vendors directly
- Responsible to update SNAP accurately with hotel VAT information for each hotel invoice
- Updating SNAP daily in line with Service Level Agreement
- Liaise with UK account Team Leader and Client Manager to provide updates/raise queries as required
- Adhere to strict compliance guidelines regarding SNAP access
- Responsible to activate and manage the NDC content on multiple OBTs
- Support MIHD Level 1 team in creating DK/ CAP AIM Profiles
- Analyze and share Billing and Settlement Invoices for the client
Who can apply
- Bachelors degree with 2 -4 years of experience.
- Excellent written and communication skills
- Strong Background and working knowledge on GDS – Sabre, Apollo, Amadeus, Galileo
- Accuracy in data input and analytical qualities
- Proven record of building internal relationships
- Competent in using MS Excel & MS Outlook
- The #TeamGBT Experience
- Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
About Amex GBT
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
What You’ll do
The role…
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