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Alight

Senior Service Manager

Job · Full-timeIn OfficeChennai5-6 years1 opening

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About this role

Alight is hiring for Senior Service Manager in Chennai. This opening was published by Alight on their official careers board (Workday) on 7 September 2026 and was confirmed live on 14 September 2026. Job details • Company: Alight • Role: Senior Service Manager • Location: Chennai (as listed…

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Skills you'll use

Communication

Who can apply

Strong people management and leadership capabilities.
Proven experience in operations and/or technology delivery environments.
Strong stakeholder and client management skills.
Analytical and critical thinking
Accountability and ownership
Ability to plan, monitor, and optimize resources based on demand and business priorities.
Strong analytical, problem solving, and decision-making skills.
Effective communication and coaching skills.
Role Description
The Senior Service Manager (SSM) is a working manager accountable for the overall performance of the team and its members. The role is responsible for delivering agreed client outcomes by leading, coaching, and managing teams, proactively engaging stakeholders, and ensuring consistent adherence to internal and client SLAs.

Perks & benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

About Alight

Designation-Senior Service Manager (SSM) Key Expectations • Own overall performance of the team and ensure delivery of agreed client outcomes. • Consistently meet or exceed internal and client Service Level Agreements (SLAs). • Drive high standards of service delivery through effective planning…

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