Health Process Trainer

About this role

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Skills you'll use

What you'll do

• Assist in the planning and execution of learning and development initiatives for new hires within the Health business, across all role levels.
• Conduct needs assessments by collaborating with HR, Benefits Operations, and client teams to identify training gaps and requirements.
• Coordinate logistics for training sessions, including scheduling, room bookings, materials preparation, and communications.
• Design, develop, and update training materials such as facilitator guides, presentations, e-learning modules, and job aids, in collaboration with subject matter experts.
• Deliver training through classroom, virtual instructor-led sessions, and self-paced online modules, for both internal staff and client users on health benefits platforms, analytics tools, workflows, and compliance protocols.
• Maintain and update training records, reports, and documentation using Learning Management Systems (LMS) or other internal tools.
• Track and analyze feedback from training sessions (quizzes, surveys, on-the-job performance) and continually evaluate effectiveness to identify areas for improvement.
• Partner with internal teams and external vendors to organize ongoing learning programs, webinars, and workshops.
• Help drive engagement in learning initiatives by creating awareness and communication campaigns.
• Ensure all learning and development activities align with organizational goals and compliance requirements.

Who can apply

• Bachelor’s or Associate’s degree in Human Resources, Education, Business, Psychology, Communications, or a related field.
• Minimum 3 years of experience as a trainer in healthcare benefits or benefits administration, with at least 6 years of total work experience.
• Strong understanding of health benefits processes (enrollment, eligibility, compliance, carrier coordination).
• Proficiency with learning technologies, e-learning development tools, and LMS platforms.
• Excellent facilitation skills for virtual and in-person delivery.
• Demonstrated ability to design instructional materials using adult learning principles.
• Strong stakeholder management, interpersonal, and communication skills.
• Analytical mindset with experience tracking and reporting training metrics.
• Familiarity with Alight Worklife® platform features and benefits analytics is a plus.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Perks & benefits

About Alight

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