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1Kosmos

Support Engineer - Fresher

Job · Full-timeIn OfficeMumbaiEntry level / 0-2 years1 opening

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About this role

1Kosmos is hiring for Support Engineer - Fresher in Mumbai. This opening was published by 1Kosmos on their official workable-search careers board on 5 June 2026 and was verified as still open on 21 August 2026. About the role About 1Kosmos: 1Kosmos develops advanced identity verification and…

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Skills you'll use

CommunicationJiraOnboarding

What you'll do

· Respond to customer queries
· Troubleshoot and resolve product-related issues in a timely manner.
· Monitor and manage support tickets according to defined SLAs.
· Assist in incident, problem, and change management activities.
· Collaborate with Engineering, Product, and Customer Success teams to resolve customer issues.
· Document solutions, troubleshooting steps, and knowledge base articles.
· Support customer onboarding and configuration activities.
· Learn and follow ITIL-based support processes and best practices.
· Assist with MFA configuration and identity management-related support requests.
Required Qualifications

Perks & benefits

· Exposure to enterprise-grade security technologies.· Structured learning and growth opportunities.· Hybrid work model based in Mumbai.

About 1Kosmos

About 1Kosmos Our mission is to provide individuals with a secure digital identity that provides control of their credentials and enables service providers to use it with consent to fight identity fraud, securing online services from password-based attacks with a next generation approach to…

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