Zomato

Customer Success Intern at Zomato

InternshipIn OfficeGurugram6 months30K/mo2 openingsWithin 30 days

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Probationary Officer (PO / MT)

CRP PO/MT-XVI

Vacancies: 6,715
Last date to apply: 21 Jul 2026
Salary starting from: ₹48,480 / month

Prelims on 22–23 Aug 2026 · Graduates in any discipline are eligible · Approx. in-hand ₹57,000 – ₹60,000 in-hand.

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About this internship

Zomato is hiring a Customer Success Intern in Gurugram for a 6-month, fully mentored internship. This is real, reviewed work on live projects — not a training sandbox or a certificate mill. About the internship You will join the customer success team and work alongside people who do this…

Skills you'll use

Customer SuccessCRMCommunicationOnboardingAccount ManagementData AnalysisPresentationRetentionProblem SolvingDocumentation

What you'll do

Support customer onboarding and product adoption.
Track account health metrics and flag risks.
Prepare business reviews and usage reports.
Collect product feedback and route it internally.
Document your work so the next person can pick it up

Who can apply

Education: pursuing or completed BBA/MBA/PGDM or an equivalent degree
Graduation year: 2025, 2026 or 2027 batch
Minimum 60% / 6.0 CGPA (relaxable for candidates with strong practical projects)
Technical skills: working knowledge of Customer Success, CRM, Communication, Onboarding
Soft skills: clear written communication, ownership, willingness to document work
Experience: none required — freshers welcome; prior projects or certifications are a plus

Perks & benefits

Certificate of CompletionLetter of RecommendationPre-Placement Offer (PPO) OpportunityFlexible Working HoursMentorship from Industry ExpertsFree Learning Resources & Certification SupportReal Project & Portfolio ExposureNetworking with Professionals

Interview & selection process

1The selection process for the Customer Success Intern role at Zomato is merit-based and typically runs over 4 stages: Round 1: Application & Resume Screening — apply through this page; profiles are shortlisted on fundamentals, projects and role fit. Round 2: Online Assessment — aptitude plus role-specific questions covering Customer Success, CRM, Communication. Round 3: Technical / Functional Interview — a discussion of your projects and practical scenarios covering Customer Success, CRM, Communication, Onboarding, Account Management. Expect "how would you approach this?" rather than definitions. Round 4: HR Discussion — role expectations, stipend, start date, location and offer. Shortlisted candidates are contacted after applying. There are no charges at any stage of the process — Zomato never asks candidates for money.

About Zomato

About Zomato Zomato is a leading Indian food delivery and restaurant discovery platform, headquartered in Gurugram, operating technology and data products across the country. Industry Food-tech Products and services Zomato serves customers ranging from fast-growing startups to large enterprises…

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