SmartBridge

Technical Support Intern

InternshipIn OfficeHyderabad, Telangana, India3 months3 openingsImmediate / Rolling

About this internship

SmartBridge has an exciting opening for a Technical Support Intern in Hyderabad, ideal for freshers and final-year students who are eager to learn by doing. Over the course of this internship you will focus on resolving technical issues and supporting users, collaborate with cross-functional teams…

Skills you'll use

TroubleshootingCommunicationTicketing SystemsSQL BasicsNetworking BasicsCustomer SupportDocumentationProblem SolvingWindows/LinuxTime Management

What you'll do

Respond to and resolve technical support tickets
Troubleshoot software, hardware and network issues
Escalate complex issues and track resolution
Document solutions and maintain knowledge base
Guide users through fixes clearly and patiently
Document work clearly and act on feedback

Who can apply

Pursuing or recently completed a relevant degree/diploma
Foundational knowledge of Troubleshooting, Communication, Ticketing Systems, SQL Basics
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Hyderabad

Perks & benefits

Internship CertificateLetter of RecommendationMentorshipReal-World Project ExperiencePre-Placement Offer (PPO) OpportunityFlexible HoursPaid Stipend

Interview & selection process

2 rounds — typical selection flow for this role:

1The selection process for the Technical Support Intern at SmartBridge is structured, merit-based and typically involves 2 evaluation rounds followed by an HR discussion (about 3 stages in total): Round 1: Online Application & Resume Screening — apply through the verified link on this page; profiles are shortlisted on fundamentals and fit Round 2: Online Assessment / Aptitude — a test covering operations fundamentals, aptitude and basic Troubleshooting Round 3: HR Discussion — role expectations, stipend, start date and offer The process assesses your fundamentals, problem-solving ability and communication rather than rote knowledge. There are no charges at any stage. Shortlisted candidates are contacted through the official careers channel after they apply via the link on this page.

About SmartBridge

About SmartBridge SmartBridge (operating as SmartBridge Educational Services, also known as TheSmartBridge) is an edtech company headquartered in Hyderabad, India, founded in 2015 with a mission to bridge the gap between academia and industry. The company builds outcome-based experiential learning…

Visit SmartBridge’s official website ↗

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