Kotak Mahindra Bank

Customer Support Executive

Job · Full-timeWork from HomeGuntur, Andhra Pradesh0–2 years5 openingsImmediate / Rolling

About this role

Kotak Mahindra Bank has an immediate opening for a Customer Support Executive in Guntur. If you are a fresher (or have up to 2 years of experience) looking to build a stable, rewarding career, this role is for you. As a Customer Support Executive, you will work alongside experienced professionals…

Skills you'll use

CommunicationCustomer SupportCRMProblem SolvingEmail EtiquettePatienceMS ExcelMultitasking

What you'll do

Handle customer queries via calls, chat and email
Resolve issues and escalate when needed
Log interactions accurately in the CRM
Maintain high customer-satisfaction scores
Collaborate with the team, document your work and act on feedback

Who can apply

Bachelor’s degree / diploma in a relevant field (freshers welcome)
Working knowledge of Communication, Customer Support, CRM, Problem Solving
0–2 years of experience (fresh graduates encouraged to apply)
Strong communication, ownership and a problem-solving mindset
Based in or willing to relocate to Guntur, Andhra Pradesh (or remote where applicable)

Perks & benefits

Modern tools & collaborative cultureCompetitive salaryPerformance incentivesHealth insuranceStructured onboarding & mentorshipLearning & certification support

Interview & selection process

4 rounds — typical selection flow for this role:

1Application Screening — the Kotak Mahindra Bank recruitment team reviews your resume, skills and (where relevant) projects/portfolio for fit with the Customer Support Executive role in Guntur.
2Assessment / Assignment — a short practical task or case study to evaluate your operations skills.
3Technical / Functional Interview — a discussion of your skills, past work and a hands-on round relevant to Customer Support Executive.
4Second Interview — a deeper discussion with the team lead / hiring manager on real scenarios and problem solving.
5HR Discussion — a conversation about your goals, availability, expectations and the offer with Kotak Mahindra Bank.

About Kotak Mahindra Bank

Kotak Mahindra Bank is a banking and financial services organisation with an active presence in India and a track record of hiring and developing young talent. The team believes the best way to grow people is by doing real work, so new joiners are given genuine ownership from the start. Working…

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