Client Technical Onboarding - Associate

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Skills you'll use

What you'll do

• Drive ownership and strengthen client satisfaction throughout implementation delivery
• Manage expectations by establishing timelines and maintaining clear documentation
• Communicate progress, risks, and status updates to clients and stakeholders
• Facilitate discussions with clients to understand requirements and translate them into implementation actions
• Coordinate product setup, testing, and production migration with internal teams and client technology teams
• Perform file validation and support testing activities across implementations
• Apply creative problem solving and sound judgment to resolve implementation challenges
• Escalate and resolve issues in a timely manner, including documenting observations and raising risks as needed
• Identify gaps and exceptions, and recommend practical solutions to close them
• Manage multiple concurrent requests while collaborating effectively across multiple teams

Who can apply

• Strong verbal and written communication skills
• Strong logical and analytical skills with attention to detail
• Demonstrated ability to manage multiple work requests with effective time and work management
• Hands-on experience with mainframe testing, transmission testing, and file testing (including ISO 20022, X12, and BAI2 formats)
• Working knowledge of ISO 20022 or electronic data interchange message formats, including extensible markup language
• Working knowledge of system testing, regression testing, and user acceptance testing
• Bachelor’s degree in engineering and 6+ years of experience in banking, financial services, or treasury product implementation in a technical role

About JPMorgan Chase

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