Front Office Executive - Holiday Inn Express Gurgaon Sector - 50

About this role

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Skills you'll use

What you'll do

• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to make their stay more comfortable.
• Handle cash and credit transactions
• Take pride in your appearance and place as a brand ambassador well groomed.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Jump into other ad-hoc duties when your colleagues need your help
• Stay safe all the time. Following our safety procedures, you’ll report all incidents.
• Always know what events and activities are on the day’s schedule .

Perks & benefits

About IHG Hotels India

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