Cluster Learning & Quality Manager-Crowne Plaza & Holiday Inn, Zirakpur

About this role

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Skills you'll use

What you'll do

• Every day is different, but you’ll mostly :
• Design, produce and implement training programs which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
• Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
• Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
• Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: Guest HeartBeat scores, achievement of budget, etc
• Conducts/Drive Service Standard Audits and share feedback with department heads

Who can apply

• ● You’ll be a team player, proactive, responsible, hardworking, and able to work under pressure

About IHG Hotels India

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