Support Lead/Coordinator

About this role

Not quite right? These jobs in Pune match the same skills — apply to a few to improve your chances.

Lead Data Engineer

EXL

In OfficePune

Apply

Support Analyst

EXL

In OfficePune

Apply

CLOUD MACHINE LEARNING ENGINEER (AWS)

Vodafone Intelligent Solutions (VOIS)

In OfficePune

Apply

Data Scientist

Birlasoft

In OfficePune

Apply

Skills you'll use

Who can apply

• Experience with Hadoop ecosystem: Oozie Workflow Manager, Apache Hive, Apache Spark.
• Working knowledge of Apache Airflow, Managed File Transfer (MFT), and Jenkins CI/CD pipelines.
• Familiarity with AWS cloud services (S3, EC2, EMR, CloudWatch) in a data platform context.
• Experience with ITSM platforms, preferably ServiceNow – ticket management, workflow configuration, SLA tracking.
• Understanding of data pipeline architectures, batch processing, and CDP (Customer Data Platform) environments.
• Exposure to Agentic AI / GenAI-assisted operations tools is a strong advantage.
• Operational & Leadership Skills
• 5+ years of experience in IT/Data managed services or NOC environments, with at least 2 years in a team lead or coordinator role.
• Demonstrated ability to manage rotational 24×7 support teams across multiple time zones.
• Strong analytical skills for trend analysis, root cause investigation, and SLA reporting.

About EXL

Searching for “EXL jobs” or “jobs at EXL”? You’re in the right place.