Support Analyst

About this role

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Skills you'll use

Who can apply

• knowledge of Hadoop ecosystem: Oozie Workflow Manager, Apache Hive, Apache Spark — job monitoring, resubmission, and basic troubleshooting.
• Familiarity with Apache Airflow: DAG monitoring, task failure identification, and manual trigger/rerun procedures.
• Experience with Managed File Transfer (MFT) tools — monitoring transfer jobs, identifying failures, and initiating reruns.
• Working knowledge of Jenkins — pipeline monitoring, build status tracking, and failure alerting.
• Understanding of AWS cloud services (S3, EMR, CloudWatch, EC2) in a data engineering context.
• Experience using ServiceNow or similar ITSM platforms for ticket logging, triage, and workflow management.
• Ability to read application/system logs and identify error patterns; comfortable with command-line interfaces.
• Operational & Soft Skills
• 2–4 years of experience in IT operations or data platform support roles.
• Ability to work in a rotational 24×7 shift environment including nights, weekends, and public holidays.

About EXL

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