Specialist Software Engineer, CX

About this role

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Skills you'll use

What you'll do

• Participate in our product development from ideation to deployment and beyond.
• Maintain quality, ensure responsiveness, and help optimize new and existing systems.
• Develop AI-enabled services and workflows, including self-serve tooling for creating, evaluating, and improving AI assistants
• Collaborate with the rest of the engineering team to design and build new features on time and to budget.
• Maintain code integrity and organization.
• Understanding and implementation of security and data protection.
• Understanding of the Business Change cycle from inception to implementation, including the organization of Change initiative
• Ability to coordinate build and release activities with key stakeholders.

Who can apply

• Bachelor’s degree in computer science, Business Information Systems or related field or equivalent work experience is required.
• 7+ year (Senior Software Engineer) experience in software development
• You have proficiency in using AI coding tools (e.g., Claude Code, Codex, Cursor) in the full software development lifecycle, including designing, generating code, testing, monitoring and releasing software
• Prior technical experience in Big Data infrastructure, Cost Efficiency & Governance, you've built meaningful pieces of data infrastructure. Bonus if those were open-sourced technologies like Spark, Iceberg and Airflow
• Experience in Scala or Python
• Experience with AWS Technology including (EKS, EMR, S3, Kinesis, Lambda’s, Firehose, IAM, CloudWatch, etc)
• Excellent communication skills, problem-solving skills, decision-making skills
• Experience in Kafka, Kubernetes operators

About NICE

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